Bangkok Leaders Emphasize Empathy, Flexibility to Attract Gen Z
Leadership is undergoing a dramatic transformation. According to Arinya Talerngsri, Senior Vice President, Local Partner and Managing Director at BTS Thailand (formerly SEAC), the leadership landscape is changing rapidly, emphasizing adaptability, empathy, and the human element.
Technological advancements, the rise of Gen Z in the workforce, and the prevalence of hybrid work models are driving this evolution. The pace of change is accelerating, with AI and automation reshaping the business environment. However, Talerngsri emphasizes that effective leaders leverage technology to enhance, not replace, human judgment. Technology serves as a tool, not the decision-maker.
Gen Z’s influence is significant. This tech-savvy generation prioritizes mentorship and growth opportunities, seeking coaching rather than dictatorial management styles. To attract and retain this talent, organizations must offer flexibility (72% of Gen Z desire flexible work arrangements, according to a LinkedIn survey), invest in development, and actively listen to their employees.
Hybrid work presents its own challenges. Maintaining engagement across both in-office and remote employees necessitates strong communication and intentional inclusivity to prevent proximity bias. Virtual communication strategies are crucial.
Diversity, Equity, and Inclusion (DEI) are no longer optional; they are essential. Talerngsri underscores that companies neglecting DEI risk significant talent loss and damage to their customer base. Building a truly inclusive workplace is paramount.
Agility is key. In a constantly evolving world, rigid leadership is obsolete. Leaders must embrace uncertainty, experiment fearlessly, and adapt swiftly. Failure is viewed as a stepping stone to success.
The future of leadership hinges on people. Empathy, authenticity, trust, and collaboration are essential ingredients. Talerngsri’s concluding question, “Are you ready to lead differently?”, serves as a challenge and call to action. Embracing this new era of leadership requires adaptability, a human-centered approach, and a willingness to evolve. To learn more, connect with Arinya Talerngsri—a passionate advocate for transformative leadership.
